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Frequently asked questions

Are Elmore products tested on animals?
No, Elmore is committed to cruelty-free product development. None of our skincare or hair care products are tested on animals.
Can I use Elmore products if I have allergies?
We recommend checking the ingredient list provided on each product page. If you have known allergies, please consult your healthcare provider before using new skincare or hair care products.
How can I track my order from Elmore?
After your purchase, you’ll receive a confirmation email with a tracking link. Use this link to follow your order’s journey to your doorstep.
What is Elmore's return policy?
Elmore accepts returns within 7 days of purchase if products are unused and in their original packaging. Detailed instructions are available on our Returns and Refunds page.
How long does it take for home delivery?
Experience swift delivery with our service: Within Texas, expect your package in just 1-2 business days. For destinations outside Texas, your delivery will arrive promptly within 3-4 business days.
Do Elmore products contain parabens or sulfates?
Elmore strives to create formulations without parabens and sulfates. You can find specific details on the ingredient list for each product.